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| 040 | _aMX-SIABUC | ||
| 020 | _a84-234-2004-3 | ||
| 082 | 0 | _a658.812 S519h | |
| 100 | 4 | 0 | _aSeybold, Patricia B. |
| 245 | 0 |
_aHarvard Business Review: CRM Customer Relationship Management / _cPatricia B. Seybold...[et. al.]; tr. Carlos Ganzinelli |
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| 300 | 4 |
_a207 p. \ 23 cm _bgráficas |
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| 490 | _aSer. Harvard Business Review | ||
| 500 | 4 |
_aBiblioteca Miguel Alemán V _aTítulo original: Business Review on Customer Relationship Management |
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| 650 |
_a1. Satisfacción del cliente _a2. Calidad en el servicio _a3. Atención al consumidor |
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| 008 | 523000 2002 sp d 0000000000spa00 | ||
| 900 | _a20030821 00:00:00 | ||
| 942 | _cIT01 | ||
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_c170473 _d170473 |
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| 264 |
_aBilbao (España) : _bEdiciones Deusto _c |
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| 852 |
_a1 _b1 _c1 |
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